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Smith Web Design, provides a reactive hosting service for all our client websites and offer a 99% uptime. Smith Web Design, do not constantly check each of our clients websites we host, to ensure they are functioning correctly as routine use, maintenance and software updates can affect website functions. It is therefore the responsibility of the client to check their website is operating as it should. 

Smith Web Design may increase the Annual Charge, Normal & Abnormal Hourly Charges as set out in this Agreement by giving 14 days’ prior written notice to take effect at the end of the notice period. In such an event, the Customer may terminate this Agreement before the end of the said notice period by a written notice to Smith Web Design.

Downtime Exceptions, simply means, the time which the Services are unavailable due to any of the following:

  • Emergency Maintenance
  • Planned Scheduled Maintenance
  • Failure of any network or Internet Infrastructure not owned or managed by Smith Web Design
  • Force Majeure events
  • Customer’s violation of the Agreement

“Emergency Maintenance” means any maintenance performed outside the Scheduled Maintenance windows without advance notice where such maintenance is reasonably and urgently required to protect the integrity, availability, or security of any online systems.

The term of this agreement is based on clients preferred choice of A, B, or C Level Agreement term. The renewal term will automatically start once the term has lapsed unless termination has been received.

Support Levels

Level A 0 – 1 Hour per Month = R450 per hour Normal Rate

Level B 3 Hours per Month  = R1150

Level C 5 Hours per Month =  R1350

Website Maintenance Agreement Termination

  • The term or renewal term can be terminated as per a 30-day cooling off period after the commencement or renewal date of the agreement. Notice of this termination must be made in writing.
  • If the customer terminates the agreement prematurely to its term, then any unpaid Maintenance Service Fee’s will be invoiced based on the longest serving leve

Smith Web Design, reserves the right to amend this policy at any time without any prior notice to you.

Should you have any questions, please contact us at and one of our friendly agents will gladly assist you.

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Emergency Hotline: 0800 029 999 WhatsApp Support Line: 0600-123456
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